Aug 8th New Way To Keep Up To Date with Maintenance and Service Outages

As a reminder from the mass mail we sent out earlier. Please use status.subnetlabs.com to track any service outages and maintenance. Please also subscribe if you want to receive email updates on when these are coming up as well as reminders.

Aug 5th [SOLVED] sea6 down

getting reports of sea6 being down.

Update: node is hung again
Update 2: node is rebooting
UPdate 3: vms are now booting

Jul 25th [SOLVED] sea6 down

looks like sea6 is down again. We understand this issue has been recurring and annoying for you many of you, the exact cause has been difficult to determine.

VMs should be booting again. If yours is not yet online boot it manually in the client area.

Jul 16th [SOLVED] sea6 down

Sea6 appears to be pinging but not functioning. Working on this now.

Update: Appears to be hung, rebooting
Update: node rebooted and vms are now booting one at a time. If your vm is not currently online you can boot it manually in the client area.

Jul 13th [SOLVED] sea6 down

Investigating vms on node sea6 pinging but not being responsive.

UPDATE: Node appears to have hung and is not responsive. Will be rebooting node.
UPDATE 2: Node is rebooted and vms are slowing coming back online

Jul 6th [SOLVED] Dallas Down

It looks like the network of our dallas location has dropped. We are contacting our upstream to see what is wrong.Update (7/8/2016 - 6:43PM EST): Network appears to be back. Will update this when we get the official RFOUpdated with RFO: RFO Dallas #2, 07/06/2016 5:16 PM CST An intentional change to MTU size was made to core uplink interfaces on ... Read More »

Jun 26th Increased Support Response Time

due to some scheduling issues, the week of June 26-July 2nd, you may experience an increased wait in support response times

Jun 15th [SOLVED] sea3 down

Node sea3 seems to be having a network issue. It is being looked into now

update: rebooting node now
Update2: machine is now running a fsck
Update3 (11:44pm EST): Sorry for this taking longer than expected. We ran into some KVM issues.

Vms should be starting again.

If you notice any issues please open a ticket and let us know.

Jun 11th [COMPLETED] seastorage1 reboot

the node seastorage1 is going down for a brief reboot. A lockup issue came up and a reboot is required to fix it.

Downtime should at max be a few minutes

Update; reboot completed. vms coming back online

Jun 3rd [RESOLVED] dal1 shared server Connectivity Issues

There appears to be an ongoing attack against a site on this server. Working on mitigating it.

Update: Sites should be coming back online